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PRIVACY POLICY

Get absolute Security & reliability with Lion Heart Publishers

At Lion Heart Publishers, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website or services.

  • The types of personal data we collect and how it is used.
  • Your rights and options regarding your information.
  • The security measures we implement to protect your data.
  • How we maintain confidentiality and handle shared content.

Information We Collect

We may collect personal information such as your name, email address, phone number, and payment details while using our services. This data is required to process transactions, communicate with you, and deliver a more personalized experience.

How We Use Your Information

  • To provide our services, including book publishing, ghostwriting, editing, and more.
  • To securely process payments and transactions.
  • To inform you about service updates, promotions, and offers.
  • To improve our services based on your feedback and analytics.

Data Security

We implement industry-standard security protocols, including encryption and secure servers, to protect your personal data from unauthorized access, misuse, or loss.

Cookies and IP Tracking

We use cookies to enhance your experience on our site. Cookies and IP tracking help us understand user behavior, improve website performance, and personalize content.

Sharing Your Information

We do not sell, rent, or trade your personal information. It may be shared only with trusted third-party providers necessary for service fulfillment (e.g., payment processors).

Confidentiality and Content Ownership

All manuscripts, creative work, and information you provide remain confidential. Once services are completed, final deliverables become the sole property of the client. We will never share or disclose your content without consent, unless legally required.

Your Rights and Access

  • Access the data we store about you.
  • Request updates or corrections to your information.
  • Request deletion of your personal data.
  • Raise concerns regarding how your data is used.

Refund & Money-Back Guarantee

We are committed to delivering high-quality services. If you are not satisfied, you may request a refund under these conditions:

  • A refund request must be made within 30 days of service delivery.
  • Refunds are considered if the delivered work does not meet the agreed standards or scope.
  • Refunds will not be applicable for published or final-form deliverables.

Please contact us directly for all refund-related inquiries.

Refund Limitations

  • No refunds are granted once the final product is delivered (e.g., manuscript, design, publication).
  • Refunds are not issued due to a change of mind or client indecision.
  • Requests made after 30 days of delivery are ineligible.
  • No refund will be given if delays are due to missing materials or unresponsiveness from the client.
  • Work already published or distributed is non-refundable.
  • Requests for changes within the agreed scope of work do not qualify for a refund.
  • Projects stalled due to client inactivity are not eligible for refunds.

Late Delivery Policy

If we are unable to deliver your project on time and fail to respond after at least three contact attempts, a refund may be issued upon review and confirmation of fault on our end.

Changes to This Policy

We reserve the right to update this policy to reflect changes in our practices or legal obligations. Any updates will be posted on this page. Continued use of our services constitutes acceptance of these changes.

Contact Us

If you have any questions about this policy or wish to exercise your data rights, please contact us at info@lionheartpublishers.com / 347-590-4034.